www.marmotshop.co.uk is owned by Adventure Peaks Ltd and is operated from their store at 101 Lake Road, Ambleside
 

Delivery, Returns and Refunds

Making a purchase

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. We accept all major credit card payments including Visa and Mastercard.

When a confirmation of your order is received, it indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in case a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Please note that online and in store pricing may differ. Although we are happy to sell a product at our online price in any of our stores, the P&P cost will be added to account for the difference in overheads.

Shipping and handling

Stock available with immediate dispatch

Our website shows stock availability and for items shown as ‘available with immediate dispatch’ we will process and ship your order within 1 business day.

Stock available with 6-8 day dispatch

For items shown as ‘available with 6-8 day dispatch’, we will receive these items from our warehouse before sending them to you. This can take up to 2-6 working days before we can dispatch the item to you. Please don’t contact us until after this period and we will update you via email after the goods have been dispatched to you.

You will normally receive items within 3-5  business days after dispatch but this depends on busy periods and local conditions. If you do want a guaranteed delivery date please choose the 24 or 48 hour delivery option. International (EU) orders are generally received in under 5 days.

We are happy to ship orders to worldwide destinations. For items weighing over 2kg we will provide a postage quote even though postage will be £0 at the checkout. You will always be emailed once you have placed the order with a postage quote with no obligation to proceed with the order and a full refund will be given if you decide to not proceed.

Please Note: Foreign customers may be subject to duties, import fees, and taxes imposed by their respective governments. It is your responsibility to contact your government import office to determine if any additional charges from your government may be added your order. These additional charges are not from Adventure Peaks, they are imposed by your countries various government agencies.

UK Postage (Not including the Channel Islands)

You may choose from the following options at the Shopping Cart prior to completing your order.

Delivery options and size Description Cost
Orders over £50 receive Free Delivery – Any size parcel. Up to 2KG.
The delivery estimate is 3-5 working days.
FREE
Orders under £50. Royal Mail 1st class Signed For. Up to 2KG.
The delivery estimate is 3-5 working days.
£3.50
Next working day delivery. Up to 2KG.
Must be ordered by 12pm. Tracked delivery by courier with 1 hour delivery window. Deliveries are made Monday – Friday
£8.50
Guaranteed Saturday Delivery Purchase must be made before 11am on Friday – Tracked delivery courier on a Saturday with 1 hour delivery window. £15

Channel Islands Postage

You may choose from the following options at the Shopping Cart prior to completing your order.

Delivery options and size Description Cost
Royal Mail 1st class Signed For. Up to 2kg 3-5 working days £7
Parcelforce Euro Priority. Up to 30kg 3-4 working days £23

European Postage

You may choose from the following options at the Shopping Cart prior to completing your order.

Order Size Shipping Method Cost
Up to 0.49 Kg International Tracked & Signed (Not tracked beyond the UK) £10.00
Between 0.5 to 2.0 Kg International Tracked & Signed (Not tracked beyond the UK) £20.00

Parcelforce Euro Priority

Between 0 and 0.9 Kg. (Tracked and Signed for to door) – £22.00

Parcelforce Euro Priority

Between 1 and 2 Kg. (Tracked and Signed for to door) – £35.00

Over 2Kg

We will email a postage quote

Rest of the World Postage

You may choose from the following options at the Shopping Cart prior to completing your order.
We are happy to ship orders to worldwide destinations. For orders over 2kg or very bulky orders we will provide a postage quote even though postage will be £0 at the checkout. This is due to the complex nature of worldwide postage, which is calculated by volumetric weight as opposed to a total weight. You will always be emailed once after you have placed the order with a postage quote with no obligation to proceed with the order.

Order Size Shipping Method Cost
Up to 0.49 Kg International Tracked & Signed (NOT Tracked beyond UK, we will not be responsible for items lost beyond UK) £20.00
Between 0.5 to 2.0 Kg International Tracked & Signed (NOT Tracked beyond UK, we will not be responsible for items lost beyond UK) £30.00
Between 0 and 0.9 Kg AirExpress (Tracked and Signed for to your door) £45 (estimate)
Between 1 and 2 Kg AirExpress (Tracked and Signed for to your door) £65 (estimate)
Over 2 Kg We will email a postage quote

Please contact us if you would like an international postage quote before ordering. If your country is not available from the drop down menu please get in touch and we will add it for you.

Delivery estimates and tracking

Please note, this is a delivery estimate only. Delivery times will vary depending on holidays, local conditions and weather. If you have a delivery deadline please do let us know

Free Delivery

3-5 Working days.

1st Class signed for

2-3 Working days

International Tracked & Signed

Airsure is generally a day faster than standard Airmail. Which means the aim is: three working days after posting to Western Europe five working days after posting to Eastern Europe and postal subsidiaries (Islands and Principalities) eight working days after posting to the Rest of the World. We track all Airsure items until they leave the UK. The item is then handed over to the destination country’s postal service as a priority item, where it continues to be tracked until delivery.

AirExpress

2-5 working days depending on your location

Weight and Size Restrictions

UK and International

Normal service limits: up to 2kg and 1.5m in length*.

For more details please visit www.parcelforce.com/countries.

*If your order exceeds certain weight and or size criteria we may need to apply a further charge to cover multiple consignments. However, we will contact you before doing this.

Returns

View our website’s full terms and conditions.

  1. You are entitled to cancel your order and return the goods by notifying us within 7 working days from receiving the delivery for a full refund or exchange (subject to stock availability). Do this by contacting us by letter or email within 7 days and quoting the order number supplied to you.
  2. Your refund will be paid within 30 days of us receiving the goods back to store.
  3. You are responsible for the postage cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
  4. When returning an item for an exchange, i.e. for another size or colour please be aware a small fee will apply to cover postage, packaging and restocking.
  5. We will notify you of the exact amount before sending out the replacement item.
  6. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or wrongly described. Any goods returned should be in saleable condition with original package and labels.
  7. Any goods returned should be in saleable condition with original package and labels.
  8. Please note that we are unable to accept returns of any Personal Protective Equipment including climbing equipment and helmets unless faulty. This would be dealt with under warranty and returns.
  9. All products are guaranteed against failure due to defective workmanship or materials, but this excludes faults caused by accidents, neglect or misuse. The guarantee is in line with the guarantee policy stipulated by the product manufacturer.
  10. If you find a fault with a product purchased from Adventure Peaks Ltd please do not hesitate to get in touch so we can advise you on how to proceed with the item.

Refunds

Thanks for shopping at Marmot Store – Ambleside. If you are not entirely satisfied with your purchase, we’re here to help.

Returns
You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Sale items
Sale items can be refunded.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How To Return Your Item
To return an item to us, please mail it to the following address:

Marmot Store, 100 Lake Road, Ambleside, Cumbria LA22 0DB, United Kingdom

Contact Us

If you have any questions on how to return your item to us, contact us.